Public offer

The following information is an official offer (public offer) of the owner of the service (hereinafter referred to as the "Contractor") for any individual or legal entity (hereinafter referred to as the "Customer") to conclude a subscription service agreement and contains all the main conditions for the provision of services.


This is an offer - a public contract of accession, which has legal force in accordance with applicable law. The terms of the offer are the same for all consumers and cannot be changed by the other party to the contract.

Terms and Definitions

Server - a software and hardware computing system that performs service functions at the request of the client, providing him with access to certain resources.


Hosting is a service of providing disk space and physical placement of data on a server located on the Internet.


VPS is a service within which the user is provided with a virtual private server (Virtual Private Server), which is a copy of the guest operating system (hereinafter referred to as OS), isolated at the kernel level of the main OS. You can run multiple virtual servers on one physical server. Each virtual server provides full and independent control and management of the guest operating system and utility services, similar to a regular server. It is mainly used to host resource-intensive sites, services that need to fine-tune the operating system, mail services, etc.


Virtual hosting - a service in which the client is provided with access to server resources for hosting websites.


Dedicated server - a service in which a separate physical machine is provided to the client.


Reseller hosting - a service within which the Customer is provided with access to the resale of our resources for the organization of virtual hosting.


Reseller - an individual or legal entity that has purchased a reseller hosting service.


Reseller's Client - a person who uses the Contractor's services purchased on behalf of the reseller.


VIP hosting is a service in which the client is given access to more server resources for hosting websites compared to shared hosting.

The Web system is an electronic resource placed by the Customer on the disk space of the Contractor's equipment in accordance with this Agreement.


Traffic is the total amount of data (files, mail, etc.) passing through the server in a given period of time.


The central processing unit (CPU) is the processor power guaranteed by the Contractor when providing the Customer with hosting services in accordance with the selected tariff plan.


The tariff plan (tariff) is a set of the Contractor's price offers, which provide for the possibility of ordering the Contractor's services in a certain amount and are available for review to any Internet user. The latest version of all Contractor's tariff plans is always available on the Contractor's website.


Random access memory (RAM) is the server memory, the amount of which is provided to the Customer in accordance with the selected tariff plan.


A proxy server is a server and/or software that acts as an intermediary between client computers and/or servers.


Full administration is the provision of technical support services on an ongoing basis. This includes software (software) updates once a week, urgent software and system kernel updates when critical vulnerabilities are found, installation of additional software on demand, assistance in setting up system services, round-the-clock monitoring of the virtual server and its services.


The SolusVM control panel is a virtual server control panel that allows you to use a web interface to reboot the VPS, change the password and VPS hostname, reinstall the operating system, monitor disk space, memory and traffic usage, and use the emergency console.


The cPanel control panel is a shared hosting control panel that allows you to set up your hosting using a web interface.


A domain is a part of the Internet's hierarchical address space that has a unique name, is maintained by a group of domain name servers, and is administered centrally. A domain is identified by a domain name.


Premium domain names are domain names, the cost of their registration and renewal differs from the declared regular cost of other names in the same domain zones.


Rules for registering a domain zone are the conditions for providing services for the administration and technical support of a domain.


The registry is the main database of domains containing information about registered domain names, domain administrators and other necessary information for their registration.


Domain registration is the process of entering information about a domain and its administrator into the domain name registry.


Domain delegation is the process of adding domain information to a zone and specifying DNS servers provided by the domain administrator that contain IP addresses and other information necessary for the domain to function.


A domain administrator is a legal or natural person for whom a domain is registered. The domain administrator determines the terms of use of the domain and the organization or person who provides technical support for the domain.


Domain administration is the determination of the terms of use of the domain, the organization of technical support of the domain and the payment for services to ensure the functioning of the domain.


A registrant is a person named as the owner of a domain when it is registered.


WHOIS is a service that allows you to get information about the owner of a domain name, administrator, registration period, DNS servers and other information.


The registration period is the time during which information about a domain is stored in the domain name registry.


A DNS server is a set of domain name services that contains the configuration files of a registered domain.


An SSL certificate is an individual digital signature of a domain name.


Registering an SSL certificate is the process of obtaining a digital signature of a certificate from a trusted Certification Authority and entering information about the certificate into registration databases.


A certification authority is an organization or division of an organization that provides individual digital signatures for domain names.


Login is a unique combination of letters and numbers used by the Customer in combination with a password for identification on the Contractor's server.


The password is a combination of letters and numbers, which, together with the login, allows the Customer to access the Contractor's system.



Order is a message that the Customer sends to the Contractor through the Contractor's website and contains the order number and a list of services that the Customer wishes to receive.


The order management system is a section on the Contractor's website that the Customer gets access to after placing an order or registering. The order management system stores the Customer's data, a list of paid invoices and active services. The customer is responsible for keeping the login and password for access to the order management system secret. Any actions performed in the order management system using the Customer's login and password are considered to be performed by the Customer.


The request system is a section on the Contractor's website, to which the Customer gains access after filling in the registration data. The request system stores a list of messages sent by the Contractor to the Customer, as well as their date and content. The customer is responsible for keeping the login and password for access to the request system secret. Any actions performed in the request system using the Customer's login and password are considered to be performed by the Customer.


The Support PIN is a unique Customer account identifier that automatically changes every 24 hours.


Correct data is reliable verifiable information provided by the Customer when registering on the Contractor's website or when ordering the corresponding service, necessary to identify the Customer.


DoS/DDoS attacks are blocking the operation of services provided by the Contractor for the use of VPS, shared hosting, VIP hosting, reseller hosting and dedicated server by sending a large number of TCP and/or UDP packets to the corresponding IP addresses or by sending a large number of requests to services and services.


The Contractor's website is a website accessible via the link All Internet users have access to this website 24 hours a day, 7 days a week, with varying levels of access depending on registration on the site.


Spam is an organized mass mailing of advertising, commercial or propaganda information to other Internet users without their consent. This also includes sending emails containing rude or offensive language, posting promotional or commercial messages on conferences or forums without proper permission, and sending information to recipients who have expressed an unwillingness to receive such information.


The service (services) is the provision to the Customer of a unique name (login) for placing data on the Contractor's server, the provision of a login and password for access to the order management system, the provision of disk space and other technical resources on the Contractor's server in accordance with the contract, as well as receiving consultations from the technical support service, the contact details of which are listed on the Contractor's website.


Additional services are providing access to the system for generating requests for domain name registration and support services, access to the system for registering SSL certificates and providing space for the Contractor's storage for organizing backups.


Planned technical work is a set of operations performed by the Contractor in a certain period of time to maintain the performance of services.


Emergency technical work is a set of operations performed by the Contractor on its equipment outside of scheduled technical work to eliminate the reasons for the unavailability of the services provided to the Customer. These works may be caused by the need to install critical updates, replace failed equipment, or perform other urgent work to maintain the health of the services. In the event of emergency technical work, the Contractor undertakes to take all necessary measures and notify the Customer about these works as soon as possible.

1.    Subject of the agreement

1.1. The Contractor undertakes to provide the Customer with hosting services, provide access to the system of requests for registration and support services of domain names, registration of SSL certificates, and also provide storage space for the purpose of organizing backups (hereinafter referred to as the services) in accordance with the Procedure for the provision of services. The list of services provided to the Customer in accordance with this agreement is specified in the order. The list, description and cost of services are published on the official website of the Contractor The Contractor provides maintenance, technical support (including domain registration) and provides the services provided for in this agreement, personally or with the involvement of third parties, including under the terms of renting a hosting (its part).


1.2. The Customer undertakes to pay for the services he has chosen in accordance with the prices indicated on the Contractor's website within the framework of the tariff plan chosen by the Customer and in the manner prescribed by this agreement.


Service provision procedure

2.1. After selecting the type of service, the Customer sends an application for services to the specified address of the Contractor using the appropriate forms and tools on the official website of the Contractor Based on the received application, the Contractor issues an electronic invoice to the Customer for payment of the selected services.


2.2. Services are provided to the Customer after making an advance payment for one or more billing periods based on the invoice.


2.3. The Contractor shall keep records of the services and payments of the Customer. Settlements in accordance with the agreement are made in US dollars. For review, the client is provided with information about prices in US dollars (USD). The Contractor provides the Customer with access to information about all orders and payments made through the order management system.


2.4. If the Customer has complaints about the services provided by the Contractor, he must send them by mail to the address of the Contractor or by e-mail of the Contractor within 10 (ten) days after the provision of services. If the Customer did not complain about the quality of services within 10 days after their provision, it is considered that the services provided or the work performed meet the requirements of the agreement and are fully accepted by the Customer.


2.5. When placing an order and using the service, the Customer undertakes to provide correct data, including a valid (not temporary) e-mail address. If authentication of the Customer is required, he undertakes to provide all the data (documents) necessary for the Contractor for such verification.


2.6. Requests to the technical department can be sent through the ticket system located in the client panel, as well as to the specified email address. Payment for additional services provided is calculated based on the time spent on the task and is non-refundable. The Contractor reserves the right to refuse technical support without explanation.


2.7. When the Customer contacts the Contractor with questions of technical support, the Contractor undertakes to perform the operations requested by the Customer only after the latter provides his login and password, as well as his personal data (last name, first name, patronymic). At the same time, the Contractor has the right to reject a request to perform the requested operations in the following cases:


  • If the information provided in this paragraph is incomplete or inaccurate.
  • If the implementation of the requested changes is not possible due to the technical features of the provision of services.
  • If the request is related to issues of quality, correctness and error-free operation of software developed by third parties.



2.8. The technical support service does not provide advice on programming, web design, setting up scripts and programs, as well as on other similar issues.


2.9. The Contractor reserves the right, at its discretion, to request from the Customer a photo or a scanned copy of an identity card (passport, foreign passport, driver's license or other identity document of the Customer) and also refuse to provide services without explanation. This provision applies to orders for services with a trial period, as well as to paid orders in cases where a preliminary check of the order showed the need to request documents confirming the identity of the Customer.


2.10. Prior to full provision of access to the account, the Customer or his authorized person must go through the procedure for confirming the right to own or legally dispose of the account. The same procedure governs other actions related to the use of the service: management, temporary blocking, deletion, refund, etc. The Contractor can perform such actions only after the successful confirmation of ownership of the Customer's account.


To verify account ownership, Customer must provide a Support PIN. If the Customer is unable to provide a Support PIN or wishes to change email or regain account access but does not have access to the current email, Customer must verify ownership, have passed at least two of the following criteria:


  • Confirmation of access rights to the email specified in the account.
  • Confirmation of access rights to the phone specified in the account.
  • Confirmation of the name and surname specified in the account by providing a scanned copy of the passport.
  • Providing copies of receipts for payment of services.
  • Electronic confirmations must be confirmed by a digital signature.
  • None of these grounds can be absolute. The customer agrees with the specified methods of identification.


In cases where the Customer cannot pass the verification in this way, the Contractor makes a decision at its own discretion. The Contractor is not responsible for providing or not providing access to the Customer's account.


2.11. The Contractor sends messages about the services provided to the Customer to the Customer's e-mail specified in the client panel.


2.12. The Contractor has the right to completely or partially terminate the provision of services (at the discretion of the Contractor) without prior additional warning in the following cases:


  • If the Customer does not comply with the terms of the Agreement.
  • If the Customer repeatedly fails to follow the instructions of the Contractor's specialists on the use of services.
  • If the Contractor has reasonable grounds to believe that any actions performed by the Customer using the services provided to the Customer in accordance with this Agreement cause or may cause harm to the Contractor, other customers or the normal operation of the Contractor's system.
  • If the Customer carries out unauthorized distribution (spam) in any form.
  • If a DoS / DDoS attack occurs on the VPS server, virtual hosting, reseller hosting or VIP hosting of the Customer, which affects the performance of the Contractor's technical equipment and its network equipment. The resumption of work is possible only at the discretion of the Contractor. Funds will not be returned if the service is terminated as a result of a DoS/DDoS attack.
  • If the provision of services to the Customer causes damage to the business reputation of the Contractor.
  • Upon receipt of a request from authorized state bodies in case of violation of international law.
  • In case of violation of the Terms of Use of Services. In case of suspension/termination of the provision of the service as a result of a violation, the funds will not be returned.

2.13. The Contractor's technical support service is not obliged to provide advice on general software, information about which can be obtained from the relevant manuals for this software, and is not responsible for the unprofessional or inexperienced actions of the Customer or its representatives.


2.14. If the Customer has excessive requirements for hardware or other resources of the Contractor in comparison with the tariff plan chosen by him, the Customer is offered to switch to another tariff. If the Customer refuses to change the tariff, the Customer's requirements are considered to be duly fulfilled.


3. The procedure for the provision of services for the use of a VPS server, virtual hosting, VIP hosting and reseller hosting

3.1. The Contractor provides the Customer with access to information about the use of VPS server resources (servers), as well as to the event log and statistics using the SolusVM control panel. The Customer receives the data for access to SolusVM simultaneously with the data for access to the VPS or through the client panel on the Contractor's website.


3.2. If the Customer is provided with the "Full Administration" service for the VPS server (servers), access to the SolusVM control panel and the server is not provided.


3.3. The Contractor provides the Customer with access to information about the use of virtual hosting (hosting), VIP hosting (hosting) and reseller hosting (hosting) resources, as well as to the event log and statistics using the cPanel control panel or through the client panel on the Contractor's website.


3.4. The Contractor undertakes to notify the Customer at least 48 hours before carrying out unsch