Terms and conditions
The following information is an official offer (public offer) of the owner of the service (hereinafter referred to as the "Contractor") for any individual or legal entity (hereinafter referred to as the "Customer") to conclude a subscription service agreement and contains all the main conditions for the provision of services.
This is an offer - a public contract of accession, which has legal force in accordance with applicable law. The terms of the offer are the same for all consumers and cannot be changed by the other party to the contract.
Server - a software and hardware computing system that performs service functions at the request of the client, providing him with access to certain resources.
Hosting is a service of providing disk space and physical placement of data on a server located on the Internet.
VPS is a service within which the user is provided with a virtual private server (Virtual Private Server), which is a copy of the guest operating system (hereinafter referred to as OS), isolated at the kernel level of the main OS. You can run multiple virtual servers on one physical server. Each virtual server provides full and independent control and management of the guest operating system and utility services, similar to a regular server. It is mainly used to host resource-intensive sites, services that need to fine-tune the operating system, mail services, etc.
Virtual hosting - a service in which the client is provided with access to server resources for hosting websites.
Dedicated server - a service in which a separate physical machine is provided to the client.
Reseller hosting - a service within which the Customer is provided with access to the resale of our resources for the organization of virtual hosting.
Reseller - an individual or legal entity that has purchased a reseller hosting service.
Reseller's Client - a person who uses the Contractor's services purchased on behalf of the reseller.
VIP hosting is a service in which the client is given access to more server resources for hosting websites compared to shared hosting.
The Web system is an electronic resource placed by the Customer on the disk space of the Contractor's equipment in accordance with this Agreement.
Traffic is the total amount of data (files, mail, etc.) passing through the server in a given period of time.
The central processing unit (CPU) is the processor power guaranteed by the Contractor when providing the Customer with hosting services in accordance with the selected tariff plan.
The tariff plan (tariff) is a set of the Contractor's price offers, which provide for the possibility of ordering the Contractor's services in a certain amount and are available for review to any Internet user. The latest version of all Contractor's tariff plans is always available on the Contractor's website.
Random access memory (RAM) is the server memory, the amount of which is provided to the Customer in accordance with the selected tariff plan.
A proxy server is a server and/or software that acts as an intermediary between client computers and/or servers.
Full administration is the provision of technical support services on an ongoing basis. This includes software (software) updates once a week, urgent software and system kernel updates when critical vulnerabilities are found, installation of additional software on demand, assistance in setting up system services, round-the-clock monitoring of the virtual server and its services.
The SolusVM control panel is a virtual server control panel that allows you to use a web interface to reboot the VPS, change the password and VPS hostname, reinstall the operating system, monitor disk space, memory and traffic usage, and use the emergency console.
The cPanel control panel is a shared hosting control panel that allows you to set up your hosting using a web interface.
A domain is a part of the Internet's hierarchical address space that has a unique name, is maintained by a group of domain name servers, and is administered centrally. A domain is identified by a domain name.
Premium domain names are domain names, the cost of their registration and renewal differs from the declared regular cost of other names in the same domain zones.
Rules for registering a domain zone are the conditions for providing services for the administration and technical support of a domain.
The registry is the main database of domains containing information about registered domain names, domain administrators and other necessary information for their registration.
Domain registration is the process of entering information about a domain and its administrator into the domain name registry.
Domain delegation is the process of adding domain information to a zone and specifying DNS servers provided by the domain administrator that contain IP addresses and other information necessary for the domain to function.
A registrant is a person named as the owner of a domain when it is registered.
WHOIS is a service that allows you to get information about the owner of a domain name, administrator, registration period, DNS servers and other information.
The registration period is the time during which information about a domain is stored in the domain name registry.
A DNS server is a set of domain name services that contains the configuration files of a registered domain.
An SSL certificate is an individual digital signature of a domain name.
Registering an SSL certificate is the process of obtaining a digital signature of a certificate from a trusted Certification Authority and entering information about the certificate into registration databases.
A certification authority is an organization or division of an organization that provides individual digital signatures for domain names.
Login is a unique combination of letters and numbers used by the Customer in combination with a password for identification on the Contractor's server.
The password is a combination of letters and numbers, which, together with the login, allows the Customer to access the Contractor's system.
Order is a message that the Customer sends to the Contractor through the Contractor's website and contains the order number and a list of services that the Customer wishes to receive.
The order management system is a section on the Contractor's website that the Customer gets access to after placing an order or registering. The order management system stores the Customer's data, a list of paid invoices and active services. The customer is responsible for keeping the login and password for access to the order management system secret. Any actions performed in the order management system using the Customer's login and password are considered to be performed by the Customer.
The request system is a section on the Contractor's website, to which the Customer gains access after filling in the registration data. The request system stores a list of messages sent by the Contractor to the Customer, as well as their date and content. The customer is responsible for keeping the login and password for access to the request system secret. Any actions performed in the request system using the Customer's login and password are considered to be performed by the Customer.
The Support PIN is a unique Customer account identifier that automatically changes every 24 hours.
Correct data is reliable verifiable information provided by the Customer when registering on the Contractor's website or when ordering the corresponding service, necessary to identify the Customer.
DoS/DDoS attacks are blocking the operation of services provided by the Contractor for the use of VPS, shared hosting, VIP hosting, reseller hosting and dedicated server by sending a large number of TCP and/or UDP packets to the corresponding IP addresses or by sending a large number of requests to services and services.
The Contractor's website is a website accessible via the link https://unithosting.com/. All Internet users have access to this website 24 hours a day, 7 days a week, with varying levels of access depending on registration on the site.
Spam is an organized mass mailing of advertising, commercial or propaganda information to other Internet users without their consent. This also includes sending emails containing rude or offensive language, posting promotional or commercial messages on conferences or forums without proper permission, and sending information to recipients who have expressed an unwillingness to receive such information.
The service (services) is the provision to the Customer of a unique name (login) for placing data on the Contractor's server, the provision of a login and password for access to the order management system, the provision of disk space and other technical resources on the Contractor's server in accordance with the contract, as well as receiving consultations from the technical support service, the contact details of which are listed on the Contractor's website.
Additional services are providing access to the system for generating requests for domain name registration and support services, access to the system for registering SSL certificates and providing space for the Contractor's storage for organizing backups.
Planned technical work is a set of operations performed by the Contractor in a certain period of time to maintain the performance of services.
Emergency technical work is a set of operations performed by the Contractor on its equipment outside of scheduled technical work to eliminate the reasons for the unavailability of the services provided to the Customer. These works may be caused by the need to install critical updates, replace failed equipment, or perform other urgent work to maintain the health of the services. In the event of emergency technical work, the Contractor undertakes to take all necessary measures and notify the Customer about these works as soon as possible.
1.1. The Contractor undertakes to provide the Customer with hosting services, provide access to the system of requests for registration and support services of domain names, registration of SSL certificates, and also provide storage space for the purpose of organizing backups (hereinafter referred to as the services) in accordance with the Procedure for the provision of services. The list of services provided to the Customer in accordance with this agreement is specified in the order. The list, description and cost of services are published on the official website of the Contractor https://unithosting.com/. The Contractor provides maintenance, technical support (including domain registration) and provides the services provided for in this agreement, personally or with the involvement of third parties, including under the terms of renting a hosting (its part).
1.2. The Customer undertakes to pay for the services he has chosen in accordance with the prices indicated on the Contractor's website within the framework of the tariff plan chosen by the Customer and in the manner prescribed by this agreement.
Service provision procedure
2.1. After selecting the type of service, the Customer sends an application for services to the specified address of the Contractor using the appropriate forms and tools on the official website of the Contractor https://unithosting.com/. Based on the received application, the Contractor issues an electronic invoice to the Customer for payment of the selected services.
2.2. Services are provided to the Customer after making an advance payment for one or more billing periods based on the invoice.
2.3. The Contractor shall keep records of the services and payments of the Customer. Settlements in accordance with the agreement are made in US dollars. For review, the client is provided with information about prices in US dollars (USD). The Contractor provides the Customer with access to information about all orders and payments made through the order management system.
2.4. If the Customer has complaints about the services provided by the Contractor, he must send them by mail to the address of the Contractor or by e-mail of the Contractor within 10 (ten) days after the provision of services. If the Customer did not complain about the quality of services within 10 days after their provision, it is considered that the services provided or the work performed meet the requirements of the agreement and are fully accepted by the Customer.
2.5. When placing an order and using the service, the Customer undertakes to provide correct data, including a valid (not temporary) e-mail address. If authentication of the Customer is required, he undertakes to provide all the data (documents) necessary for the Contractor for such verification.
2.6. Requests to the technical department can be sent through the ticket system located in the client panel, as well as to the specified email address. Payment for additional services provided is calculated based on the time spent on the task and is non-refundable. The Contractor reserves the right to refuse technical support without explanation.
2.7. When the Customer contacts the Contractor with questions of technical support, the Contractor undertakes to perform the operations requested by the Customer only after the latter provides his login and password, as well as his personal data (last name, first name, patronymic). At the same time, the Contractor has the right to reject a request to perform the requested operations in the following cases:
- If the information provided in this paragraph is incomplete or inaccurate.
- If the implementation of the requested changes is not possible due to the technical features of the provision of services.
- If the request is related to issues of quality, correctness and error-free operation of software developed by third parties.
2.8. The technical support service does not provide advice on programming, web design, setting up scripts and programs, as well as on other similar issues.
2.9. The Contractor reserves the right, at its discretion, to request from the Customer a photo or a scanned copy of an identity card (passport, foreign passport, driver's license or other identity document of the Customer) and also refuse to provide services without explanation. This provision applies to orders for services with a trial period, as well as to paid orders in cases where a preliminary check of the order showed the need to request documents confirming the identity of the Customer.
2.10. Prior to full provision of access to the account, the Customer or his authorized person must go through the procedure for confirming the right to own or legally dispose of the account. The same procedure governs other actions related to the use of the service: management, temporary blocking, deletion, refund, etc. The Contractor can perform such actions only after the successful confirmation of ownership of the Customer's account.
To verify account ownership, Customer must provide a Support PIN. If the Customer is unable to provide a Support PIN or wishes to change email or regain account access but does not have access to the current email, Customer must verify ownership, have passed at least two of the following criteria:
- Confirmation of access rights to the email specified in the account.
- Confirmation of access rights to the phone specified in the account.
- Confirmation of the name and surname specified in the account by providing a scanned copy of the passport.
- Providing copies of receipts for payment of services.
- Electronic confirmations must be confirmed by a digital signature.
- None of these grounds can be absolute. The customer agrees with the specified methods of identification.
In cases where the Customer cannot pass the verification in this way, the Contractor makes a decision at its own discretion. The Contractor is not responsible for providing or not providing access to the Customer's account.
2.11. The Contractor sends messages about the services provided to the Customer to the Customer's e-mail specified in the client panel.
2.12. The Contractor has the right to completely or partially terminate the provision of services (at the discretion of the Contractor) without prior additional warning in the following cases:
- If the Customer does not comply with the terms of the Agreement.
- If the Customer repeatedly fails to follow the instructions of the Contractor's specialists on the use of services.
- If the Contractor has reasonable grounds to believe that any actions performed by the Customer using the services provided to the Customer in accordance with this Agreement cause or may cause harm to the Contractor, other customers or the normal operation of the Contractor's system.
- If the Customer carries out unauthorized distribution (spam) in any form.
- If a DoS / DDoS attack occurs on the VPS server, virtual hosting, reseller hosting or VIP hosting of the Customer, which affects the performance of the Contractor's technical equipment and its network equipment. The resumption of work is possible only at the discretion of the Contractor. Funds will not be returned if the service is terminated as a result of a DoS/DDoS attack.
- If the provision of services to the Customer causes damage to the business reputation of the Contractor.
- Upon receipt of a request from authorized state bodies in case of violation of international law.
2.13. The Contractor's technical support service is not obliged to provide advice on general software, information about which can be obtained from the relevant manuals for this software, and is not responsible for the unprofessional or inexperienced actions of the Customer or its representatives.
2.14. If the Customer has excessive requirements for hardware or other resources of the Contractor in comparison with the tariff plan chosen by him, the Customer is offered to switch to another tariff. If the Customer refuses to change the tariff, the Customer's requirements are considered to be duly fulfilled.
3. The procedure for the provision of services for the use of a VPS server, virtual hosting, VIP hosting and reseller hosting
3.1. The Contractor provides the Customer with access to information about the use of VPS server resources (servers), as well as to the event log and statistics using the SolusVM control panel. The Customer receives the data for access to SolusVM simultaneously with the data for access to the VPS or through the client panel on the Contractor's website.
3.2. If the Customer is provided with the "Full Administration" service for the VPS server (servers), access to the SolusVM control panel and the server is not provided.
3.3. The Contractor provides the Customer with access to information about the use of virtual hosting (hosting), VIP hosting (hosting) and reseller hosting (hosting) resources, as well as to the event log and statistics using the cPanel control panel or through the client panel on the Contractor's website.
3.4. The Contractor undertakes to notify the Customer at least 48 hours before carrying out unscheduled technical work on the Contractor's equipment, on the client's panel and on the SolusVM control panel. If emergency technical work is required on the Contractor's equipment, on the SolusVM control panel or on the client's panel, the Contractor undertakes to take all possible measures to perform these works as soon as possible and notify the Customer about such work as soon as possible.
3.5. The Contractor does not provide technical support for questions asked by the reseller's customers.
3.6. When ordering the Cloud VPS service, the Customer can choose one of the tariffs published on the site.
If the Customer wants to add resources without observing the specified proportions, the Customer must notify the Contractor in advance. The Contractor will discuss with the Customer the possibility of customization on an individual request. Changing the specified proportion is possible only after agreement with the Contractor.
4.1. The cost of a dedicated server includes installation and reinstallation of the operating system. Any technical assistance related to updating or customizing the installed software by the Customer or at his request is provided for an additional fee.
4.2. 4 dedicated IPs are provided with initial payment and Dedicated Server renewal payments. One IP address is provided to the Customer upon activation of the order, and 3 more IP addresses are provided to the Customer upon his written request. If the Customer needs to obtain 5 or more IP addresses, he must fill out the Justification Form provided by the Contractor. Completing the Substantiation Form is a written request that will be considered by the Contractor's technical specialists, and upon approval of the Substantiation Form, the Customer will be provided with 5 or more IP addresses.
4.3. All payments made as payment for a dedicated server and additional services are non-refundable.
5.1. Services for registration of domain names in the .ua zones are provided upon provision of a trademark and exclusively within the framework of the Legal Entity
5.2. Registration of domain names in other available zones is carried out in accordance with the Agreement and the registration procedure established by the Contractor, which is published on its website. Registration of domain names is carried out on the basis of the Agreement between the Contractor and the relevant registering organization.
5.3. Domain name registration and maintenance services are provided only when correct information is provided. At the request of the Contractor, the Customer is obliged to provide the necessary documents confirming his identity for the registration of a domain name.
5.4. The customer independently chooses a domain name, and this procedure does not require the signing of additional documents.
5.5. When placing an order for registration of a domain name, the Customer must provide their contact details in the form of a network identifier (nic-handle), if necessary. Registration of a network identifier is carried out independently by the Customer on the website of the relevant organization or directly on the official website of the Contractor when placing an order.
5.6. A new domain name will be registered only if the following conditions and requirements for its registration are met:
The domain name must be free at the time of registration.
Domain name registration must not violate international law.
The application must contain complete and accurate information required for registration.
When registering a domain, the registration rules for the corresponding domain zone must be observed.
5.6.1. For a legal entity, the following documents are required for confirmation:
Extract from the Unified Register of Legal Entities and Individual Entrepreneurs (for foreign legal entities - another document on registration or assignment of a number in the register of legal entities, if such a register is maintained in the country of registration).
Certificate of registration with the tax authority (TIN) (for foreign legal entities - another document on tax registration, if such registration is maintained in the country of registration).
A document on the appointment of a person entitled to act on behalf of a legal entity without a power of attorney, or a power of attorney under which the Customer's representative acts.
Extract from the regulation on the branch / representative office on the establishment of a separate subdivision (for separate subdivisions of legal entities).
5.6.2. For an individual, the following documents are required for verification:
An identity document in accordance with applicable international law.
The original of the power of attorney when concluding the Agreement on the basis of a power of attorney.
5.7. The Contractor processes the following written requests from the Customer regarding the information provided during domain registration:
Change the data required to identify the domain administrator.
Transfer of domain support to another registrar.
Transfer of domain administration rights to another administrator.
5.8. A domain name is considered registered and the domain registration service is considered provided from the moment it is assigned the "registered" status (REGISTERED or OK or other status in accordance with the Registry rules).
5.9. According to the Agreement, the Customer has the right to register any number of domains in his name.
5.10. The Customer confirms that with each application for registration of domains, he does not violate the intellectual property rights of third parties. The Customer agrees that the cost of registering and renewing premium domain names may differ from the regular cost. The Contractor is not responsible for the price of premium domain names specified in the order form, and reserves the right to specify the final price after agreement with the registrar.
5.11. The Contractor's responsibility for each specific domain name shall terminate upon the expiration of its registration.
5.12. The customer has a priority right to renew the domain name after the expiration of its registration within the period specified by the registrar.
5.13. The domain registration renewal service is considered provided after the information about the renewal is entered into the Registry. Domain registration is extended for the same period as the previously established domain registration period.
5.14. The cost of renewing a domain name after the expiration of its registration may differ from the cost of renewing before the expiration of the registration.
5.15. Regardless of the registration zone, 117 days after the expiration date, the domain can be removed from the registry or transferred to a new registrant.
5.16. The technical contact in all registered domain names is established by the Contractor or the person responsible for the technical performance of the domain.
5.17. Upon receipt of official requests from state bodies entitled to receive registration data for a specific domain name, the Contractor has the right to provide up-to-date data on the domain and the registrant (administrator and other contact persons), even if the registrant's data is hidden in the public Whois registry.
5.18. In case of cancellation of the domain name registration at the request of the Customer or for another reason beyond the control of the Contractor, before the expiration date, as well as in the case of transferring the domain name to another person or another Registrar, including in accordance with a court decision, the Contractor shall not refund the fee for services of registration/renewal of this domain name, and the responsibility of the Contractor for such domain name is terminated.
5.19. Personal data provided during domain registration may be available on the Internet through the Whois service. This is governed by the ICANN (International Domain Names and IP Address Management Corporation) policy http://www.icann.org/dndr/udrp/policy.htm .
5.20. When registering, transferring domains or changing the contact information of a domain, a notification (control letter) will be sent to the domain owner regarding the changes that require confirmation. Such notices will be sent to the registrant's email address from the registrar. If the domain address changes, notifications will be sent to both the old and new addresses for confirmation. If the email is not confirmed within 14 days, the domain will be blocked by the registrar. If the domain's contact information changes, the domain may be locked for 60 days to transfer to another registrar in accordance with ICANN policy https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en. Questions about unblocking a domain for transfer should be discussed with Unithosting support.
6.1. Within one working day after receiving payment for the services of registering an SSL certificate (certificates), the Contractor provides the Customer with a link by which the Customer indicates the necessary information for registering an SSL certificate (certificates).
6.2. To set up the process, the Customer must provide the following data:
the type of server hosting his site;
CSR (Certificate Issue Request);
administrative contact details for this certificate;
the email address to which the confirmation email will be sent.
6.3. Upon completion of the setup process, the Contractor undertakes to transfer information to the Certification Center within 3 days.
6.4. The procedure and procedures for verifying the data provided by the Customer in order to obtain an SSL certificate are established and carried out by the Certification Center. The Contractor is not responsible for the timing and results of verification of documents, information and authority of the Customer, conducted by the Certification Center.
6.5. When checking the information and powers of the Customer, the Certification Center has the right to request additional documents and data from the Customer.
6.6. The Contractor does not guarantee the provision of the SSL certificate registration service to the Customer in the event that the Certification Authority refuses to issue, renew or reissue it. If the service is not provided due to the refusal of the Certification Center, the Customer is not obliged to pay for it. In this case, the funds paid by the Customer for the service may be returned or used to pay for other services. After the actual issuance of the SSL certificate, the Contractor does not return the funds to the Customer or does not use them to pay for other services if more than 30 (thirty) days have passed from the date of issue of the certificate or more than 90 (ninety) days from the date of receipt of payment for the service of access to the issuing system SSL-certificates, according to the Agreement.
6.7. The Contractor is not responsible for the content of information posted by the Customer on the website for which SSL certificates are registered through the services of the Contractor.
6.8. The Contractor undertakes to provide the Customer with the necessary consulting support on issues related to SSL certificates throughout their validity period. Installing an SSL certificate on the Customer's website is an additional service and is paid separately. Free installation of an SSL certificate on a website is provided only if the Customer uses the services of a virtual server or virtual hosting.
6.9. The customer independently provides the necessary technical conditions for the correct installation and operation of SSL certificates:
- generates a CSR request to register an SSL certificate;
- indicates the details of the administrative contact and the e-mail address to confirm the request for issuing an SSL certificate;
- provides a dedicated IP address for each SSL certificate;
- installs and stores SSL certificates on the server.
6.10. In the event of an objective impossibility to register SSL certificates, the Contractor shall return to the Customer 100% of the funds paid by him for the services provided for in this agreement.
6.11. Renewal of the validity of an SSL certificate means the issuance of a new SSL certificate by the Certification Authority, in which the Customer's data remains unchanged, and the new validity period of the certificate is indicated.
7. The procedure for the provision of services to provide space in the storage of the Contractor for the organization of backup ("Backup")
7.1. At the request of the Customer, the Contractor provides data for access to the storage and allocates space in its storage for backing up the Customer's information.
7.2. The customer independently installs and configures the backup software.
7.3. The customer is solely responsible for creating and updating backup copies of data and files.
7.4. The Customer independently controls the available free space within the selected package of the Contractor's services. In case of lack of space and at the request of the Customer, the Contractor may change the limits, transfer the Customer to another tariff plan without losing data and without changing the parameters of access to the storage.
8.1. The Contractor reserves the right to unilaterally change prices for the services of using a VPS server, virtual hosting, VIP hosting, dedicated server and reseller hosting, as well as for other services provided, if the change in the US dollar against other currencies exceeds 5%. Changes in the US dollar exchange rate are determined on the basis of changes in the interbank foreign exchange market. The cost of the tariff for the VPS server, shared hosting, VIP hosting, dedicated server and reseller hosting, expressed in US dollars, remains unchanged from the moment the tariff plan is ordered.
The Contractor also has the right to unilaterally change prices for domain registration services, SSL certificates, hosting panel licenses and other additional services if third parties that are the copyright holders of the objects necessary for the provision of these services change the prices for these objects.
If there are unpaid invoices at the time of price changes, the corresponding changes are also made to these invoices.
8.2. Payment for services is made by the Customer in advance by paying the invoice issued by the Contractor.
8.3. The payment is fixed and is made by the Customer regardless of the actual use of the services.
8.4. The Customer pays according to the invoice by transferring funds to the Contractor's current account. The Customer may use the funds credited to its balance in the Contractor's system as a reward for participating in the Contractor's promotions to pay the invoice only if the Customer has previously paid invoices in excess of $15. In case of full or partial non-payment of the invoice within the specified period specified in the invoice, the Contractor reserves the right to suspend the provision of services until full payment.
8.5. The customer is solely responsible for the correctness and timeliness of payment. If, for any reason, payment of the invoice is not possible within the prescribed period, the Customer undertakes to notify the Contractor in writing about this. The possibility of deferred payment is determined by the Contractor.
8.6. The Contractor sends the Customer an invoice for extending the term for the provision of services at least 10 calendar days before the end of the current billing period, which was paid by the Customer, via e-mail.
8.7. Payment for services is carried out for the period chosen by the Customer when placing an order on the Contractor's website. The service can be paid for a period not less than the minimum period established for this particular service. The maximum period for the provision of the service cannot violate the rules for using the services. The payment period can be changed at the written request of the Customer.
8.8. When processing payment documents, the Customer is obliged to indicate a link to the invoice number in the "Purpose of payment" section. If there is no link to the invoice, the Contractor does not guarantee that the received amounts will be credited as payment for the Customer's services.
8.9. The Customer is responsible for paying bank charges related to the payment of the Contractor's invoices. When paying with a card whose currency is different from the currency of the selected payment method, the total amount of the transaction may be more than the specified cost of the service due to additional conversion performed by the issuing bank.
8.10. If the Contractor changes its bank details after notification of new details via e-mail and publication on its website (https://unithosting.com/), the Customer is personally responsible for payments made using the old details.
8.11. The invoice is considered paid from the moment the funds are received on the Contractor's current account. If there are funds on the internal balance of the Customer when invoicing a new service or renewing an existing service, they are automatically credited to the account until full payment, if their amount is sufficient.
8.12. Refunds for the use of a VPS server, shared hosting, VIP hosting, reseller hosting and the "Backup" service are not possible after the expiration of the first 30 days from the date of provision of the service. Exceptions are the cases specified in Section 10 of this Agreement. Funds paid for the use of additional services, with the exception of the SSL certificate, are not refundable. The Contractor is not obliged to return the full or partial cost of services to the Customer in the event of receiving a written notice of early termination of the Agreement after 30 days from the date of issue or renewal of the SSL certificate, which implies the issuance of a new SSL certificate, or after 90 days have passed from the date of actual receipt The provider of payment for the service of providing access to the system for issuing SSL certificates in accordance with this Agreement. Additional services include: additional IP addresses, additional traffic, additional disk space, additional RAM, control panels, full administration, domain name registration/renewal, WHMCS billing system.
8.13. Service renewal fees are non-refundable. In the case of using services with a trial period, all subsequent payments are considered a continuation of the services.
8.14. If, within 30 days of the initial payment, Customer submits a request to remove the hosting service from which the free domain name(s) was provided, Customer will be charged a one-time fee equal to the applicable domain name registration fee per free domain name. The cost of registering the corresponding domain name is determined in accordance with the rates indicated on the official website of the Contractor (https://unithosting.com/).
8.15. Upon successful payment using a bank card, we save the card ID in the system, which will be used for automatic payment when renewing any service. The user can disable automatic payment at any time by contacting the support service with a corresponding request.
8.16. When paying for an order with a bank card, payment processing (including entering the card number) is carried out on a secure page of the processing system that has passed international certification. This means that the Customer's confidential data (card details, registration data, etc.) are not transferred to the Contractor. Data processing is completely protected, and neither administrators nor the support service have access to the payment and banking data of the Customer.
When working with card data, the information security standard developed by Visa and MasterCard Payment Card Industry Data Security Standard (PCI DSS) is used, which ensures secure processing of the Customer's bank card details. Data transfer is carried out using Secure Sockets Layer (SSL), Verified by Visa, Secure Code and closed banking networks, which provide a high level of protection for transactions with bank cards.
9.1. The Contractor undertakes:
9.1.1. Provide basic and additional services in accordance with the terms of the tariff plan chosen by the Customer.
9.1.2. Provide technical advice at the request of the Customer, necessary for the correct interaction between the Parties under this Agreement.
9.1.3. In case of non-fulfillment or improper provision of services under this Agreement and receipt of a written notice from the Customer about early termination of the Agreement within 30 days from the date of payment for services, return to the Customer the full cost of the paid service, with the exception of payment for additional services, third-party services or licenses, funds, accrued to the Customer's internal balance in the Contractor's system as a reward for participating in the Contractor's promotions, as well as affiliate commissions accrued to the Customer's internal balance in the Contractor's system. The refund of the cost of the paid service is made within 10 working days from the date of receipt of the written notification. If a written notice of early termination of the Agreement is received after 30 days from the date of payment for services, the Contractor is released from the obligation to return the full or partial cost of services to the Customer. Exceptions are the cases specified in Section 10 of this Agreement.
9.1.4. Notify the Customer by e-mail about the violation of the terms of this Agreement.
9.1.5. Inform the Customer about any attempts by third parties to interfere with the functioning of the Customer's website, if special measures are necessary on the part of the Contractor to eliminate these consequences or prevent such cases.
9.1.6. Notify the Customer about the termination of the provision of services.
9.1.7. Do not disclose or use information about the activities of the Customer, obtained in the process of fulfilling the terms of this Agreement, for any purpose other than fulfilling the terms of this Agreement, except as otherwise provided by law.
9.2. The customer undertakes:
9.2.1. Provide complete and correct information. The Contractor is not responsible for the consequences resulting from the provision of incorrect data. If it is necessary to verify the identity of the Customer, the Customer undertakes to provide the Contractor with all the necessary information (documents) for such verification.
9.2.2. Comply with the terms of this Agreement.
9.2.3. Timely pay for services in accordance with this Agreement.
9.2.4. Do not take actions the purpose of which is intentional or unintentional disruption of the software and / or systems of the Contractor.
9.2.5. Do not use the services provided to carry out activities that are contrary to national and international laws. The provided services of the Contractor cannot be used for advertising, selling or distributing goods and services, the turnover of which is prohibited or restricted by law. If the circulation of such goods and services requires a license or other permit, the Customer is obliged to obtain it and only after that carry out the relevant activity. The Customer undertakes, at the request of the Contractor, to provide copies of permits. In case of failure to provide these documents, the Contractor may suspend or terminate the provision of services. The Contractor is not responsible for the activities of the Customer without the availability of relevant permits and is not obliged to check the availability of such documents from the Customer.
9.2.6. Submit a request to remove the service before issuing an invoice for the next billing period in order to avoid automatic debiting of funds for a subscription in payment systems.
9.3. The Parties undertake:
9.3.1. Not to disclose organizational, technological and commercial information constituting confidential information of any of the Parties without mutual consent, except when:
such information has actual or potential commercial value because it is unknown to third parties;
this information is not available to third parties on legal grounds;
the owner of this information takes measures to keep it confidential;
confidential information must be kept during the entire term of the Agreement and for 5 years after its termination.
9.4. The customer has the right:
9.4.1. Use the purchased services at your own discretion within the framework established by law, this Agreement and the Rules for using the services.
9.4.2. Receive technical advice to the extent necessary for proper interaction between the Parties when fulfilling the terms of this Agreement.
9.4.3. Contact the representative of the Contractor with proposals for improving the quality of the services provided and optimizing their use by the Customer.
9.4.4. Demand compensation for damages incurred as a result of improper performance by the Contractor of the obligations established by this Agreement.
10.1. The Contractor has the right to make unilateral changes to this agreement by changing the text of the public offer posted on its website. The customer is obliged to independently check the relevance of the current contract at least once a month, reviewing it on the website. The Contractor tries to warn the Customer about the changes made in advance using communication methods that are convenient for both parties.
10.2. If the Customer disagrees with the amendments to the contract, he has the right to unilaterally terminate the contract. To terminate the contract, the Customer must send an e-mail to the Contractor, indicating which changes he does not agree with. The contract is considered terminated 5 working days after receiving the request from the Customer, if during this period the Customer has not informed the Contractor of his intention not to terminate the contract.
10.3. In the event that the Customer terminates the contract due to disagreement with the changes made, the Contractor undertakes to return to the Customer the cost of the services he paid for using the VPS server, virtual hosting, VIP hosting, reseller hosting and the "Backup" service. The refund is made partially for the period for which the service was paid for, but was not used as a result of termination of the contract. Refunds are made within 10 working days from the moment the contract is considered terminated.
10.4. The parties have the right to unilaterally terminate the contract. In this case, the Party initiating the termination must send a written request to the other Party, including sending it by e-mail to the address specified during the registration of the Customer in the accounting system on the Contractor's server, at least 30 days before the date of termination.
10.5. If the Contractor unilaterally terminates the contract, he is obliged to return to the Customer the cost of the services he paid for using the VPS server, virtual hosting, VIP hosting, reseller hosting and the "Backup" service. The refund is made partially for the period for which the service was paid for, but was not used as a result of termination of the contract. Refunds are made within 10 working days from the moment the contract is considered terminated. The Contractor does not refund the cost of services in the cases specified in paragraph 2.12. Agreement.
10.6. If the Customer unilaterally terminates the contract, the cost of services paid by him is not refundable, except as specified in clauses 9.1.3 and 10.2. In this case, the procedure for refusal and refund is governed by the provisions of these paragraphs.
11.1. The Contractor provides the Customer with the opportunity to use software owned by third parties. However, the Contractor does not guarantee the achievement of any specific results that may be obtained when using this software. The Contractor is not responsible for possible failures in the operation of such software.
11.2. The Customer has the right to add and use additional software only in cases where it is compatible with the services provided and has been agreed by the Contractor. When using third party software, the Customer acts at his own risk.
12.1. The Contractor is responsible for interruptions in the provision of services in accordance with the Order, except in cases where such interruptions were caused by the actions of the Customer or third parties.
12.2. The maximum liability of the Contractor for actual damage is limited to an amount equal to the cost of the Contractor's services, which should have been provided to the Customer in the month in which such damage occurred. The Contractor shall not be liable to the Customer for indirect losses (loss of profit).
12.3. The executor is not responsible:
12.3.1. For interruptions in the provision of services caused by the actions of the Customer or a third party.
12.3.2. For any damage incurred by the Customer as a result of the use of the services provided by the Contractor, if the Customer was warned about the possibility of such losses or they are the result of the Customer's actions.
12.3.3. For the content and accuracy of information transmitted or received through the services provided.
12.3.4. For the serviceability of equipment and software owned by the Customer and used by him.
12.3.5. For lost profits and / or income, as well as for indirect losses incurred by the Customer during the period of use or non-use (partial or complete) of the Contractor's services.
12.3.6. For the technical condition of the network to which the Customer is connected.
12.3.7. For the content of information posted on the Customer's website.
12.3.8. For the integrity, reliability and availability of websites and data of the Customer on the server of the Contractor.
12.3.9. For problems related to the use by the Customer of unlicensed software and hardware.
12.3.10. For unqualified actions of the Customer or its representatives regarding the use of services.
12.3.11. For the serviceability of the software provided to the Customer in the event of intentional or unintentional violation by the Customer of their functioning, deletion or modification of system or service files.
12.3.12. For the serviceability and fitness for use of software and hardware developed by third parties.
12.3.13. For the compliance of the results of the services rendered with the expectations of the Customer.
12.3.14. For any claims of the Customer related to his satisfaction with information about the nature, composition and possible consequences of the services provided.
12.3.15. Regarding the storage of data hosted on the VPS server, virtual hosting, reseller hosting, dedicated server and VIP hosting of the Customer, as well as their backup. The Contractor keeps weekly backups of the VPS data for technical purposes only and can provide the Customer with a backup copy of the data upon request (if any). However, the Contractor is not responsible for the integrity and relevance of the backup copy of the data. The customer is solely responsible for keeping backup copies of the necessary data.
12.3.16. In the event of termination (suspension) of the provision of services under this Agreement, the storage period for the Customer's server data is 10 (ten) calendar days from the date of termination (suspension) of the provision of services. After the specified retention period, the backup data is deleted.
12.3.17. If Customer receives a request to remove a service provided as part of a hosting service within 30 days of the initial payment, provided that Customer has been provided with a free data backup, Customer will be charged a one-time fee of fifteen (15) US dollars ( USD). If the cost of the Contractor's services provided to the Customer is less than 15 (fifteen) US dollars (USD) at the current exchange rate indicated on the Contractor's official website, the one-time payment is equal to the cost of services.
12.3.18. For any damage incurred by the Customer as a result of the loss or disclosure of his login and password, the Contractor shall not be liable.
12.4. The customer is responsible for:
12.4.1. For violation of the current legislation committed by him or a third party when using the services provided by the Contractor.
12.4.2. In case of non-compliance with the terms of this Agreement.
12.4.3. For non-compliance with the terms and procedure for payment of services.
12.4.4. For maintaining the confidentiality of the access parameters to the service (login and password) and for the damage that may be caused as a result of unauthorized use of the access parameters to the service.
12.4.5. While maintaining a backup copy of the data hosted on the VPS server of their choice, shared hosting, dedicated server, reseller hosting and VIP hosting.
13.1. Each of the Parties has the right to transfer its rights and obligations under this Agreement in whole or in part to its legal successors, branches, subsidiaries or other persons with prior written notice to the other Party at least 14 (fourteen) calendar days prior to the transfer.
14.1. All disputes and disagreements arising in connection with the fulfillment of the terms of this Agreement shall be resolved through negotiations between the Parties.
14.2. If the Parties do not reach an agreement, the dispute is referred to the competent court in the manner prescribed by applicable law.
15.1. None of the Parties shall be liable for non-fulfillment or improper fulfillment of the terms of this Agreement in the event of force majeure circumstances that the Parties could not foresee or take into account in advance. Such circumstances include: fire, flood, earthquake, tsunami, tornado, hurricane, typhoon, landslide, snow avalanche, volcanic eruption and other natural disasters, war, revolution, coup d'état, strikes, sabotage and terrorist attacks, accidents in the power system and communications , changes in legislation, actions of state bodies and their officials, if these circumstances directly affect the fulfillment of the terms of this Agreement, and their occurrence is documented.
15.2. The Party that learns of the occurrence or approach of such circumstances shall immediately notify the other Party thereof.
15.3. The fulfillment of the terms of this Agreement is fully or partially suspended for the period of force majeure. If force majeure continues for more than three months, the Agreement is considered terminated.
16. Address and bank details of the Contractor
IT HOSTLINE LTD
Registration number 10441030202212091
5th floor, Flat/Office, 17
Agios Andreas, 1101, Nicosia, Cyprus