Terms of use of services

The information below is a set of rules for using the services provided through the website. These rules form part of the official offer to use these services.

 

These rules constitute a public contract of accession and have legal force in accordance with applicable law. The terms of the terms of use are the same for all users and cannot be changed by the other party to the contract.

 

Registration of the Customer in the accounting system on the server of the Contractor is considered a full and unconditional acceptance of the rules of use.

1.    Terms of use of hosting services

1.1. It is forbidden to exceed the limits of services (resources) provided by the Contractor in accordance with the selected tariff plan for more than 30 seconds.

 

1.2. The Contractor is not responsible for unauthorized access to the Customer's web system, which may cause errors, interruptions in work, deletion of files, change of functions, etc.

 

1.3. To prevent unauthorized access to the web system, unauthorized distribution and distribution of viruses or other malicious programs, the Contractor uses tools developed by third parties on its equipment. However, these measures cannot guarantee full effectiveness in stopping such phenomena, and the Contractor is not responsible for them.

 

1.4. It is the customer's responsibility to use the MySQL database in a manner that does not harm the overall performance of the server. Otherwise, the Contractor may restrict access to this resource.

 

1.5. When providing hosting services, the Contractor does not initiate the transfer of information, does not select the recipients of this information, does not control the integrity of the transmitted information and is not responsible for the accuracy, quality and content of information stored, published or distributed by the Customer using the services provided.

 

1.6. The Contractor is not responsible for the violation of the rights of third parties arising from the actions of the Customer when using the services provided by the Contractor.

 

1.7. The Contractor has the right to temporarily suspend the provision of services in accordance with this Agreement if the Customer uses the services for:

  • Advertising services, goods or other materials, the distribution of which is prohibited or restricted by applicable law.
  • Using false return email addresses when sending emails.
  • Commission of actions or mediation in actions aimed at disrupting the normal functioning of the elements of the Internet.
  • Publication or dissemination of information that is contrary to international law.
  • Use of intellectual property objects without the permission of the copyright holder.
  • Distribution of computer viruses or malicious software.
  • Reproduction or distribution of copyrighted software without the permission of the owner or copyright owner.
  • Sending "chain" messages of any type.
  • Spam mailings, i.e. electronic messages sent to Internet users without their prior consent and/or messages in which the sender is not specified or the sender's address is false.
  • Attempts of unauthorized access to the Contractor's resources or other systems accessible via the Internet.
  • Publishing or carrying out actions aimed at deceiving, hacking software or performing other similar actions.
  • Placement of programs that hide the real IP address of the client and are capable of performing illegal actions.
  • Hosting anonymous online conferences and IRC servers.
  • Placing pharmaceutical sites, as well as offering the sale of drugs without official permits or posting information advertising the sale of chemicals belonging to the group of drugs, psychotropic drugs or precursors.
  • Dissemination of classified and personal information without official permission to distribute such data.
  • Launching public bit-torrent and any P2P applications.
  • Implementation of illegal or unauthorized access to computer systems and networks, both belonging to the Contractor and third parties.
  • Using the service as a transit proxy server between the UA-IX environment and the global Internet or vice versa.
  • Using the service with incorrect system settings that adversely affect the performance of the Contractor's equipment and complicate the provision of the service to other users.
  • The use of anonymizers.

 

1.8. The Contractor also has the right to temporarily suspend the provision of services in accordance with this Agreement if messages (complaints) are received from the Contractor about spamming, which is carried out using the Customer's web system or advertises it.

 

1.9. The Contractor has the right to temporarily suspend the provision of services without prior notice to the Customer in the following cases:

 

  • If, based on the justified opinion of the Contractor, the use of services by the Customer may cause harm to the Contractor and / or lead to failures in the hardware and software of the Contractor and / or third parties.
  • Any actions of the Customer related to the publication, distribution, mailing or transmission of information or software containing viruses or other harmful components.
  • Any actions of the Customer related to the publication, distribution, distribution or transmission of information or software containing computer codes, files or programs designed to disrupt, destroy or limit the functionality of computers, computer or telecommunications equipment or programs for unauthorized access.
  • Any actions of the Customer related to the publication, distribution, distribution or transmission of information or software containing serial numbers for commercial software products and programs for their generation, logins, passwords and other means to obtain unauthorized access to paid resources on the Internet, as well as when linking to the above information.

1.10. The Contractor provides a free relocation service (website/sites transfer) from another hosting (except the Contractor's hosting) to virtual hosting when paying for hosting services for a quarter. The issue of free moving when paying for 1 month, as well as the number of free transferred sites is decided individually with the Customer. In the event of a complex and/or time-consuming transfer, the Contractor may ask the Customer to pay for the virtual hosting service for a longer period or issue an invoice for the transfer service in accordance with the current payment system for the work of technical specialists. The cost of such a service must be reported to the Customer. The Contractor reserves the right to refuse the transfer for technical reasons and undertakes to inform the Customer about this before or during the process of moving.

 

1.11. When using the services, it is prohibited:

 

  • Restrict other users' access to the Internet or prevent them from using the network.
  • Use the services to interfere with the computer systems of the Contractor, its clients or other networks on the Internet. This includes banning DoS, DDoS, SYN-flood, UDP-flood and other destructive attacks.
  • It is illegal to gain access to the computer systems and networks of the Contractor, as well as systems and networks of third parties accessible via the Internet. This includes the prohibition of guessing passwords, attempts to gain unauthorized access to third party systems, and the creation of illegal networks.
  • Use the service as a transit proxy server between the UA-IX network and the global network or perform actions aimed at anonymous access to external networks using a virtual server, such as TOR and other networks designed to hide network activity or create IRC servers.
  • Place programs designed to hide the real IP address of the client and commit illegal actions. This includes banning public and private/private proxy programs (eg 3proxy, TOR) and other similar programs, as well as iptables settings related to proxying (port forwarding).
  • Place domains in zones (TLD) registered in Russia and Belarus, such as .ru, .su, .rf, .moscow, .moscow, .ru.com, .ru.net, .rus, .children, .online, .site, .bel, .by and others.
  • Carry out commercial and non-commercial activities for the sale, resale and distribution of information (software and other products), if the Customer is not the copyright holder or does not have permission from the copyright holder.
  • Use file sharing.
  • Use hosting services as a financial pyramid (HYIP/HYIP).
  • Use hosting services as an online casino.
  • Use hosting services as a gambling business.
  • Use hosting services to host doorways (doorways) - sites or web pages that are optimized to get high positions in search results for certain queries.

2. Rules for using VPS server services

 

2.1. When using email services, the Customer undertakes to comply with the following conditions:

 

  • Sending no more than 1000 emails from one VPS within 1 hour.
  • Each letter sent by the Customer must not contain more than 20 recipients.

 

2.2. If a vulnerability is found in the operation of the VPS server, the Contractor has the right to carry out up to 2 reboots of the Customer's VPS within 1 month without prior notice to install updates or eliminate critical vulnerabilities. This rule applies only to VPS for which the "Full administration" service has been paid for and activated.

 

2.3. If 5 TB of traffic in the use of the VPS service is exceeded, the Contractor has the right to reduce the speed of the server interface to 10 Mbps until the end of the current calendar month. From the beginning of the next month, the speed will be restored to its original value.

 

2.4. Traffic usage is regulated by the tariff plan. If the traffic limit set by the tariff is exhausted, the Customer can purchase additional traffic or switch to a higher tariff plan. Funds paid for additional traffic are non-refundable. If the VPS exceeds the monthly traffic limit, the service may be temporarily blocked until the beginning of the next period.

 

2.5. The allocated disk space is determined by the tariff plan. Up to 4 GB of disk space may be occupied by the system and not available for downloading content. The customer can order additional disk space or upgrade to a higher tariff plan. Paid funds for additional disk space are non-refundable.

3. Rules for using virtual hosting services

3.1. When using the services of the Contractor, the Customer must comply with the following requirements:

  • The number of database requests should not exceed 10% of the total number of requests on the server that are longer than 1 second at any given time.
  • Each account must not use more than 10% of the server's CPU time for more than five seconds.
  • No more than 20 PHP processes should be running at the same time.
  • Running cron scripts is allowed no more than once every 15 minutes. It is forbidden to execute more than five cron scripts at the same time.
  • Connection to MySQL and PostgreSQL database services is allowed only through site scripts hosted on the same server. It is forbidden to connect virtual hosting accounts to database services from outside, including VPS and third-party servers.

3.2. Using the disk subsystem

 

  • At least 90% of the information posted on the Customer's website must consist of HTML pages and similar pages.
  • Placing standard design pages consisting of HTML-based text and graphics is allowed. Uploaded files, media files and streaming content must not exceed 10% of the total used space on the server or be more than 500 KB.

When using the services of the Contractor, the Customer undertakes to comply with the following restrictions:

 

  • Audio, video and other media files (eg .avi, .mp3, .mpeg, .jpg, .gif) should not exceed 5000 MB of disk space on the server.
  • Archives and images should not take up more than 5000 MB of disk space on the server.
  • Databases, including sql files and database dumps, should not take up more than 5000 MB of disk space on the server.
  • Executable files and other files resulting from the compilation of programs should not occupy more than 5000 MB of disk space on the server.
  • Email files should not take up more than 5000 MB of disk space on the server.
  • If the limits are regularly exceeded (more than 5 times), the Contractor has the right to temporarily suspend the service.

 

3.3. Using email services

 

When using email services, the Customer undertakes to comply with the following conditions:

  • Sending no more than 200 emails from one domain within 1 hour.
  • Each letter sent by the Customer must not contain more than 20 recipients.
  • IMAP-configured mail clients are only allowed for mailboxes that are less than 5 GB in size.
  • The use of email clients with the configured POP3 protocol is allowed only for mailboxes that are less than 1 GB in size.
  • If the mail client is using the POP3 protocol, the allowed number of checks is 100 times per hour.
  • Mail must be sent through a third-party SMTP server, and other software to bypass the local mail service is not allowed.

4. Rules for using VIP hosting services

 

4.1. When using the services of the Contractor, the Customer must comply with the following requirements:

  •  
  • The number of database requests should not exceed 10% of the total number of requests on the server that are longer than 1 second at any given time.
  • Each account must use no more than 20% of the entire server's CPU time for more than five seconds.
  • No more than 40 PHP processes should be running at the same time.
  • Cron scripts should not run more than once every 15 minutes. It is forbidden to execute more than five cron scripts at the same time.
  • Connection to MySQL and PostgreSQL database services is allowed only through site scripts hosted on the same server. It is forbidden to connect virtual hosting accounts to database services from outside, including VPS and third-party servers.

4.2. Using the disk subsystem

 

  • At least 90% of the information posted on the Customer's website must consist of HTML pages and similar pages.
  • Placing standard design pages consisting of HTML-based text and graphics is allowed. Uploaded files, media files and streaming content must not exceed 20% of the total used space on the server or be more than 500 KB.
  • When using the services of the Contractor, the Customer undertakes to comply with the following restrictions:
  •  
  • Audio, video and other media files (eg .avi, .mp3, .mpeg, .jpg, .gif) should not exceed 20,000 MB of disk space on the server.
  • Archives and images should not exceed 20,000 MB of disk space on the server.
  • Databases, including sql files and database dumps, should not exceed 20,000 MB of disk space on the server.
  • Executable files and other files resulting from the compilation of programs should not occupy more than 20,000 MB of disk space on the server.
  • Email files should not take up more than 20,000 MB of disk space on the server.
  • If the limits are regularly exceeded (more than 5 times), the Contractor has the right to temporarily suspend the provision of the service.

4.3. Using email services

 

  • When using email services, the Customer undertakes to comply with the following conditions:
  •  
  • Sending no more than 500 emails from one domain within 1 hour.
  • Each letter sent by the Customer must have no more than 20 recipients.
  • IMAP-configured mail clients are only allowed for mailboxes that are smaller than 10,000 MB.
  • The use of email clients with the POP3 protocol configured is only allowed for mailboxes that are smaller than 10,000 MB.
  • If the mail client is using the POP3 protocol, the allowed number of checks is 100 times per hour.
  • It is allowed to send mail bypassing the local mail service only through a third-party SMTP server. Sending mail by any other software means bypassing the local mail service is prohibited.

5. Rules for using reseller hosting services

 

5.1. When using the services of the Contractor, the Customer is obliged to comply with the requirements corresponding to the package chosen by him. The Customer also undertakes to ensure that each Reseller's customer complies with the following restrictions:

 

  • The number of database requests should not exceed 10% of the total number of requests on the server that are longer than 1 second at any given time.
  • Each account must not use more than 10% of the entire server's CPU time for more than five seconds.
  • No more than 10 PHP processes should be running at the same time.
  • Cron scripts should not run more than once every 15 minutes. It is forbidden to execute more than five cron scripts at the same time.
  • Connection to MySQL and PostgreSQL database services is allowed only through site scripts hosted on the same server. It is forbidden to connect virtual hosting accounts to database services from outside, including VPS and third-party servers.


5.2. Using the disk subsystem

 

These limits apply to each reseller customer.

 

  • The information posted on the Customer's website must consist